Malley's Chocolates Headquarters

- 13400 Brookpark Rd, Cleveland, OH 44135

For generations of residents in Northeast Ohio, the sight of the giant pink silos along Interstate 480 marks a truly sweet spot—the home of Malley's Chocolates Headquarters and its flagship retail store. Since its founding by Albert “Mike” Malley in 1935 during the Great Depression, Malley's has evolved into a beloved, family-owned institution, representing the highest standards in confectionery craftsmanship. What began as a small storefront in Lakewood, Ohio, built on a borrowed $500, has grown into a vast operation with a 60,000-square-foot modern chocolate-making factory at the Brookpark Road location.

The headquarters store in Cleveland is not merely a place to buy candy; it is a destination where the aroma of freshly made chocolate fills the air, and a rich family history is preserved. The company's commitment to Mike Malley's original recipes and techniques is a point of pride, with all chocolate still being made right in Cleveland. This dedication to quality ensures that whether you're a lifelong customer or a first-time visitor, you are enjoying the authentic taste of a time-honored Ohio tradition. Malley's is widely recognized for its great quality chocolates and is often praised by customers for offering good pricing for that high standard, making it an excellent value for a local luxury.

Operating as a combination Chocolate Shop, Candy Store, and Ice Cream Shop, the Brookpark Road facility caters to every sweet tooth. It serves as the nerve center for their network of over a dozen retail locations across Northeast Ohio, yet it maintains a friendly, approachable atmosphere that reflects its strong family roots. A visit here means stepping into a clean and large facility where you can stock up on your favorite treats, from their famous chocolate-covered strawberries and Buckeye confections to a huge variety of truffles and classic candies. For Ohio residents, especially those who grew up in the region, bringing home a box of Malley's is a cherished tradition, a sentiment often echoed in customer reviews, such as the visitor who "really enjoyed this location" and was happy to "take some chocolate home."

The Malley's Chocolates Headquarters and factory store is situated in a highly visible and convenient location in the Greater Cleveland area. The landmark is instantly recognizable from the highway, creating an easy-to-find spot for both local patrons and those traveling from out of town.

The official address is:

13400 Brookpark Rd, Cleveland, OH 44135, USA

This location is designed to accommodate a high volume of visitors and is well-equipped with accessibility features to ensure a welcoming experience for everyone. Accessibility details include:

• Wheelchair Accessible Entrance: The main entrance is designed to be easily navigable for all guests.
• Wheelchair Accessible Parking Lot: Dedicated parking is available to facilitate convenient entry and exit.

As the central facility for the entire Malley's operation, the Brookpark Road store features a spacious and clean interior, as noted by customer feedback, which enhances the shopping experience. Its placement near major routes makes it a simple stop for anyone in the Northeast Ohio region looking to satisfy a chocolate or ice cream craving.

The Malley's Chocolates Headquarters store on Brookpark Road offers a range of services centered around retail and dessert enjoyment, ensuring convenience and a full sensory experience of their famous products.

• On-Site Retail: The main service is the extensive in-store shopping experience, offering the company’s full line of fresh, handcrafted chocolates and candies, often straight from the adjoining factory. This includes all seasonal and limited-time offerings.
• Dessert Dining Option: While the most elaborate ice cream parlors are at other locations like North Olmsted and Lakewood, the headquarters store provides a dedicated dessert option. Customers can enjoy freshly made ice cream, cones, and sundaes on-site or for takeout.
• Corporate and Customer Care: The facility houses the Customer Care Center, where patrons can call to place large orders, inquire about specific products, or arrange for gift selections, showcasing the company’s commitment to personalized service.
• Gift and Merchandise Sales: The store is an ideal spot for purchasing beautifully packaged chocolate assortments for gifts, as well as various Malley’s branded merchandise.

Malley's Chocolates Headquarters stands out in the Ohio retail landscape due to a combination of historical significance, visual uniqueness, and product quality.

• Iconic Pink Silos: The most distinguishing feature is the three massive, 88-foot-tall pink silos outside the factory, painted with the words "Milk," "Cocoa," and "Sugar." This visual landmark is synonymous with the Malley's brand and is a must-see for many Clevelanders.
• 60,000 Sq. Ft. Factory Operations: The retail store is attached to the massive 60,000 square-foot chocolate-making factory, which is the engine for all 18+ Malley's locations. This ensures the freshest products and reinforces the "Made in Cleveland" authenticity.
• Generational Family Recipes: The business has been family-owned and operated since its inception in 1935, and the core chocolate recipes remain unchanged, cooked using traditional methods over an open fire in copper pots, preserving the taste Ohioans have loved for decades.
• Extensive Product Portfolio: Shoppers will find every item the company offers, from the regional favorite Buckeyes and chocolate-covered pretzels to high-end truffles, seasonal treats like chocolate-covered strawberries and grapes, and a variety of homemade ice cream flavors.
• Nostalgic Atmosphere: The in-store experience is designed to be warm and inviting, often featuring the classic pink and green color scheme and a nostalgic candy shop atmosphere that harkens back to the company's long history.

For general inquiries, store details, or to place an order over the phone for the headquarters location, please use the following information:

Address: 13400 Brookpark Rd, Cleveland, OH 44135, USA

Headquarters / Customer Care Phone: (216) 362-8700

Mobile Phone: +1 216-362-8700

Please note that the operational hours for the retail store are typically different from the corporate offices located within the same complex.

Malley's Chocolates Headquarters is the ultimate destination for any chocolate enthusiast in Ohio, offering an experience that combines retail convenience with historical significance and premium quality. Choosing this location is choosing to support a bedrock of the Cleveland business community that has never strayed from its commitment to excellence.

The chief reason to visit is the quality and selection. Customers consistently praise the products for being "great quality chocolates," often noting that the pricing is very reasonable considering the standard of the product. By visiting the headquarters, customers are directly accessing the freshest possible product from the source. The "very clean and big facility" enhances the shopping experience, allowing visitors to browse the vast array of options—a truly unique experience for those looking for the perfect gift or personal indulgence.

Moreover, Malley's provides a distinct sense of place. It's an Ohio success story, growing from humble beginnings to a multi-state brand, all while keeping its manufacturing home base in Cleveland. For those who grew up with the brand, or those visiting the region, the Brookpark Road store offers a deep, nostalgic connection to the area's culinary identity. It is a one-stop-shop for fine confections, a place for an enjoyable dessert experience, and a chance to witness the large-scale operation of a family legacy that has delighted the Northeast Ohio region for almost 90 years. Whether you're a local returning for your favorite treat or a newcomer discovering the famous pink silos, Malley's Chocolates Headquarters offers an unparalleled sweet stop.

Malley's Chocolates Headquarters

13400 Brookpark Rd, Cleveland, OH 44135, USA