Godiva Corporate Office Introduce
When you think of luxury chocolate, Godiva is a name that often comes to mind. This world-renowned Belgian chocolatier has a significant presence right here in New York City, serving as a hub for its North American operations. While many New Yorkers are familiar with the brand’s retail boutiques, it's also worth knowing about their corporate office, a central point for their business and a key connection for customers.
This article provides a detailed overview of the Godiva Corporate Office in New York, a vital part of the company's network. It's important to understand that this location is primarily a business office, not a retail store, but it represents the heart of the brand's operations in the United States. Knowing its location and contact information can be useful for various inquiries, especially those related to services like delivery.
For residents of New York, understanding the corporate structure behind a brand like Godiva can shed light on its services and policies. While you can enjoy their exquisite chocolates through various retail and online channels, the corporate office is where many of the key decisions are made and where customer service inquiries are routed. This overview will guide you through the specifics of the office, from its location to its accessibility and the types of services that are managed from this central hub.
Whether you are a business partner, a curious customer, or someone looking to learn more about one of the world's most famous chocolate companies, this information can be a valuable resource. It highlights the brand's presence in the city and provides a direct point of contact for administrative and service-related matters.
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The Godiva Corporate Office is situated in the heart of Midtown Manhattan, a bustling and easily accessible area for anyone in New York City. The address is 333 W 34th St. 6th Floor, New York, NY 10001, USA. Its central location makes it well-connected by multiple public transportation options, including subway lines and bus routes, providing a convenient point of reference for business-related matters.
The office building is located on West 34th Street, a major thoroughfare known for its proximity to landmarks like Herald Square and Penn Station. This makes it easy for visitors to find and reach, whether they are traveling from other boroughs or from within Manhattan. The building itself is a modern commercial property, equipped with standard accessibility features.
A key feature of the building's design is its wheelchair accessible entrance, ensuring that the facility is inclusive and accessible to all. The building's lobby and elevators are equipped to accommodate individuals with mobility challenges, making it a professional and welcoming environment for all.
It is important to remember that this location is not a retail store. It's an administrative office, and while it's physically accessible, it's not a place for walk-in chocolate purchases. Its primary function is corporate management, including handling business operations and customer service inquiries.
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The Godiva Corporate Office in New York manages key aspects of the brand's operations, particularly those related to a core service:
- Delivery: The office oversees and coordinates the logistics for Godiva's delivery services. While you place orders through the retail or online channels, issues related to shipping, tracking, and delivery complaints are often handled at a corporate level. This service is crucial for customers who rely on having their chocolates shipped directly to them or to recipients as gifts.
It is also a central point for administrative functions, and while not a direct retail service, it is the hub for addressing a range of customer-related concerns.
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As a corporate office, the features of this location are administrative rather than retail-focused, but they are significant in the context of the brand.
- Central Administrative Hub: The office serves as the corporate headquarters for a major international chocolate brand. This means it is the nerve center for business development, marketing, and customer relations for a large part of the company's global operations.
- Dessert and Chocolate Specialization: The office represents a brand that is famous for its high-quality dessert products. The entire operation is built around the crafting and distribution of fine chocolates and sweets, which is a significant highlight of the company as a whole.
- Direct Connection for Customer Issues: For customers with complex issues, such as order problems or product complaints, the corporate office is a crucial point of contact. While many issues can be resolved through standard customer service channels, this location represents the ultimate authority for handling disputes and providing solutions.
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If you need to contact the Godiva Corporate Office for any reason, you can use the following information.
- Address: 333 W 34th St. 6th Floor, New York, NY 10001, USA
- Phone: (212) 984-5900
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When considering the Godiva Corporate Office in New York, it's important to understand what it's for. This is not a destination for a casual shopping trip. Instead, it’s worth knowing about if you need to engage with the brand on a more substantial level, beyond a simple retail purchase. It is the core of their presence in the United States and the place where a wide range of administrative, logistical, and customer-related issues are managed.
For a New Yorker, the value of this location lies in its role as a central point for communication with a global brand. While it's true that some customer experiences with the company have been frustrating, as evidenced by customer reviews, having the direct contact information for the corporate office can be a powerful tool for escalation and resolution. It represents the highest level of a brand’s management, and for complex problems—such as issues with a delivery or a melted product—reaching out to the corporate level can sometimes be the most effective route to a solution.
In a city like New York, where many large companies have their headquarters, being aware of these corporate locations can be a form of empowerment for consumers. The Godiva Corporate Office is worth noting for its role in overseeing delivery services and customer support, making it a key piece of information for anyone who is a loyal customer of the brand. It is the place to turn to when a product is delivered melted or an order is mishandled, providing a direct line to the people who can make a difference. It's not a place to visit for a sweet treat, but it is an essential contact for serious business with a world-class chocolate brand.
Godiva Corporate Office Details
Service options
- Delivery
Accessibility
- Wheelchair accessible entrance
Dining options
- Dessert
Godiva Corporate Office Photos










Godiva Corporate Office Location
Godiva Corporate Office
333 W 34th St. 6th Floor, New York, NY 10001, USA
Godiva Corporate Office Reviews
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★ 5★ 4★ 3★ 2★ 1It melts and if you don’t let them know in 30 days that their product arrived melted they won’t stand by their product. I was 1day too late when I opened the inedible box at Christmas. 4 days too late when I contacted them. No replacement No refund. Out all $$ for the melted gifts I gave my friends. Embarrassed too. Watch out. Who opens their presents before Christmas?
February 08 · karen DemiccoI placed the order one week ago, but received nothing after one week. So I contacted the customer service, then they said there was no order in your account. Then I sent them the screenshot for my account to show them I placed the order. Then they admitted that oh, it was a system error. They did not receive the order information. Then they asked me to place a new order, and it took me about an hour for the new order in the chat, and I did not receive the confirmation email after I made the payment. So I contacted them again, and after receiving the email I found out they placed a wrong item for me. Then I had to contact them again to make the correction, they said no changes could be made. Then I requested to cancel the order, they said that was not an option. This is really the worst shopping experience I ever had. No one from the CS team is helpful.
November 06 · M ZTerrible service. I placed an order on Thur. I paid $22 extra for 2 day service. As of the following Wed my order still has not arrived. I contacted customer service and they said Wed is the 2nd day because Fri, Sat, Sun and Mon DO NOT count as business days. Therefore Tues is day 1 and Wed is day 2. WHAT!? Fri and Mon are not business days!? So paying extra for 2 day delivery was a complete waste of money. A so called 2 day order can actually take 6 days and the company will argue how it is still only 2 days. Toilet paper math! Never again.I have since discovered See's Candy. They are terrific!
January 04 · robert joyceI have never been more disappointed with service especially from a company who is supposed to be highly rated. My order was placed on December 4th and not delivered in the time frame that it was supposed to be. These chocolates were gifts for teachers who never got them because they were greatly delayed. I also received an email that I would be notified when the shipment was to be sent to me, but that did not occur. I sent three separate emails to customer service with no response. I ultimately was left with no choice and had to go out and purchase new gifts for all of my children's teachers. I will not be recommending Godiva c nor will I be purchasing from you again.
January 03 · JODI ZALECKEvery year I order about 20 boxes to be delivered to friends and mostly to doctors, therapists and others who have helped during the year. This year 2 boxes were not delivered . One UPS called and said they were sending back to Godiva and Ashley said I would receive a refund and nothing. Another shows delivered but the receipient checked with building management and nothing. Can't get a straight answer and you can only e mail or text. Really poor service from a customer who puts in that many orders every year.
January 08 · RR
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