Fannie May Introduce
For residents across Ohio, the name Fannie May is synonymous with premium, high-quality gourmet chocolates and candies. Located in the heart of North Canton, this particular location is not just a retail outlet; it is a significant factory store and a true destination for sweet-tooth enthusiasts. The shop offers a delightful blend of the classic Fannie May experience—famous for signature items like Pixies, Mint Meltaways, and creamy Buttercreams—combined with the unique appeal of being situated at the heart of the production facility.
The history of Fannie May is long and storied, dating back to 1920 in Chicago, with its production eventually consolidated in Green, Ohio, and associated with the Harry London Candies operation. Today, under the ownership of Ferrero SpA, the brand continues its tradition of crafting legendary confections. The North Canton factory store acts as a hub for these sweet creations, inviting local Ohio customers to immerse themselves in the rich aroma and exquisite taste of their favorite chocolates.
The establishment serves as both a primary chocolate shop and a candy store, providing a welcoming environment for dessert lovers and gift shoppers alike. Customers are greeted with personalized service and the opportunity to create their own customizable boxes from over 50 different confections. This tailored shopping experience, coupled with the allure of a working factory backdrop, distinguishes this Fannie May location as a must-visit for anyone in the greater Northeast Ohio region.
The Fannie May Factory Store is located in a highly accessible area of North Canton, Ohio, ensuring ease of visit for local users and travelers. The specific location is:
5353 Lauby Rd, North Canton, OH 44720, USA
The facility is strategically placed near the Akron-Canton Regional Airport and is just north of I-77 exit 113, simplifying the journey for those driving from surrounding Ohio cities and towns. The store is open seven days a week, though hours may vary, offering flexibility for planned trips or impromptu visits. A critical component of the store’s design is its commitment to inclusivity, featuring several key accessibility features to accommodate all patrons:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
The layout and amenities are designed to facilitate a comfortable shopping experience for everyone. Furthermore, the ability to plan for a "Quick visit" is noted, making it convenient for those passing by or needing to pick up a gift in a hurry.
The North Canton Fannie May location offers a comprehensive suite of services, blending traditional retail with modern convenience options to meet the needs of today's Ohio shopper:
- In-store shopping: Customers can explore the wide selection of chocolates and confections in the spacious retail area.
- Curbside pickup: A convenient option allowing customers to call ahead and have their order brought directly to their vehicle.
- Delivery: For those unable to visit the store, delivery services are available to bring gourmet chocolates directly to their desired location.
- In-store pickup: Quick retrieval of orders placed online or by phone.
- Takeout: Easy and fast service for pre-packaged goods or custom boxes.
- Onsite services: Includes the availability of a dedicated Restroom for customer convenience.
- Dessert Options: The store offers various chocolate and candy options that can be enjoyed on-site as a delightful dessert.
- Payment Flexibility: Accepts major payment methods for a smooth transaction, including Credit cards, Debit cards, and NFC mobile payments.
- Free Factory Tours: Complimentary 45-minute guided tours are typically available Monday through Thursday, offering a fascinating look at the chocolate-making process. *Reservations are strongly encouraged, as tour times and availability are subject to the factory’s production schedule.
Visiting the Fannie May Factory Store in North Canton is a uniquely rewarding experience, marked by several key features and highlights that draw in the local community:
- Extensive Product Selection: The factory store offers a tremendous variety, allowing customers to choose from over 50 different confections to customize their perfect chocolate box, including the famous Pixies and Mint Meltaways.
- Largest Chocolate Retail Store in the Midwest: The location boasts a substantial 5,000 square foot retail space, providing an overwhelming selection of chocolates and gifts.
- Free Chocolate Samples: Visitors frequently enjoy complimentary samples of the company's unique and high-quality chocolates during their visit.
- Engaging Factory Tour: The free, guided tour provides an insightful look into the history of Fannie May and the intricate process of chocolate creation, viewable from above the production floor. The tour experience is often enhanced by friendly and knowledgeable guides, as noted by customer reviews.
- Personalized Customer Service: The staff, such as the mentioned helpful employee named Helen, are known for being personable, helpful, and sharing fun historical details about the establishment.
- Local Gifting Resource: The store serves as a major resource for gourmet chocolate and gift baskets for all occasions, especially during holidays and special events.
For store inquiries, to check on product availability, or to secure a reservation for the factory tour, the following contact information is provided:
Address: 5353 Lauby Rd, North Canton, OH 44720, USA
Store Phone: (330) 966-5540
Mobile Phone: +1 330-966-5540
For specific tour reservations, calling the main line and asking for the dedicated tour department extension is the recommended course of action, as reservations are highly advised, especially given the popularity of the free, 45-minute experience.
Choosing the Fannie May Factory Store in North Canton is choosing a premium confectionery experience backed by convenience and a piece of American chocolate history. The value here lies not only in the high quality of the gourmet chocolates—which continue to delight generations of Ohio families—but also in the comprehensive customer experience. The sheer variety of over 50 confections, coupled with the ability to hand-select and customize your gift or treat, offers a level of personalization few other shops can match. Furthermore, the numerous service options, including curbside pickup and delivery, ensure that enjoying your favorite chocolates is effortless. The opportunity to take a free, engaging factory tour (by reservation) adds an educational and entertaining dimension to your visit. While the working environment behind the scenes has been subject to various corporate transitions, the front-of-house commitment to exceptional chocolate and helpful staff, as highlighted by local patrons, remains the core reason why Fannie May in North Canton is a beloved and worthwhile destination for chocolate and candy lovers across Ohio.
Fannie May Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- Takeout
- Dine-in
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Dining options
- Dessert
Amenities
- Restroom
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Fannie May Photos










Fannie May Location
Fannie May Reviews
factorypriceddealsfree sampleskidssalestour guideinformativehistoryfield trip
★ 5★ 4★ 3★ 2★ 1Came on a weekend so sadly didn’t get to tour the factory, but did some shopping. Helen was very helpful and gave us some fun history about the place! She recommended if we wanted to do a tour to make sure we call ahead to reserve. Great chocolate!
July 05 · Belinda PilgerI had an issue multiple issues very unequal opertunity... multiple things I didn't like.. like line leader snapping fingers like im a dog.. one asian line lead even told me(kellys), another White male(kellys) and an black woman(ferro) to go ahead and leave her exact words were "you can go my people are here now.." I feel like the kitchen in clinton county jail was 100% better place to work.... when i was walked out... it was for a joke someone else said.. a asian worker was walking by with a pallet and asked him to move and he said hit me lol.. the called manager over and pointed me out I guess they confused their White boys... I had to keep telling myself im here on my own accord... would give less stars if I could. The chocolate is amazing but the work behind the linesss
September 27 · Carl FowlerWhat a lovely experience! The staff were so personable and helpful. Take the factory tour! Jane is a fabulous guide and will teach you all about the history of FM.The GM, Tanya, runs a beautiful, happy store. Kudos to this crew.
April 20 · Beth EnglandExcellent chocolates, but this s'mores mix is so delicious it's crazy. Very friendly and knowledgeable staff working in the store.
July 30 · Bart FryYou absolutely have to visit this chocolate factory store! Not only can you indulge in a fantastic variety of fresh chocolates (includingsugar free options), but you also have the unique opportunity to tour the factory and see how the magic happens (just remember to make a reservation for the tour). It's a delightful experience for any chocolate lover.
June 18 · Nova Terra
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