Fannie May Introduce
For generations of Illinois residents, the name Fannie May has been synonymous with premium, high-quality chocolates. The store in Hoffman Estates, located in the Northwest suburbs of Chicago, carries on this rich tradition, offering a delightful experience for anyone with a sweet tooth. Stepping into a Fannie May store is more than just a trip to a chocolate shop; it’s an opportunity to immerse yourself in a brand with a legacy of crafting beloved confections since 1920. While the company has grown, the commitment to fresh ingredients and classic recipes remains, ensuring that every chocolate, from the iconic Pixies to the creamy Mint Meltaways, delivers a familiar and comforting taste.
This location provides a warm and welcoming environment for both long-time fans and new customers. The atmosphere is consistently praised for being inviting and friendly, with staff members who are eager to assist and make the shopping experience truly special. As noted in customer reviews, the service goes above and beyond, with employees offering helpful suggestions, samples, and beautiful gift-wrapping at no extra charge. This personal touch makes a simple purchase feel like a memorable event. It’s a place where you can find the perfect gift for a loved one, or simply treat yourself to a delicious indulgence, all while feeling valued and appreciated.
The Fannie May shop is conveniently located at 2579 W Golf Rd in Hoffman Estates, IL 60169. Situated in a suburban area, it is easily accessible for residents of Hoffman Estates and the surrounding communities, including Schaumburg, Palatine, and beyond. Its location on a major road, W Golf Rd, makes it simple to get to by car. The store's accessibility is a key highlight, as it features both a wheelchair accessible entrance and a wheelchair accessible parking lot. This ensures that every member of the community can visit the shop comfortably and without issue.
The location is also ideal for a quick visit, as noted in the provided information. This makes it a great spot for a last-minute gift or a quick chocolate fix during your errands. The presence of ample parking directly on the property is a significant convenience that simplifies the entire experience. Whether you're a local running errands or a visitor from another part of Illinois, this Fannie May location provides a seamless and easy-to-access destination.
The Fannie May in Hoffman Estates offers a comprehensive range of service options to cater to every customer's needs and preferences.
Curbside pickup: A convenient service for those who want to get their order quickly without leaving their vehicle, perfect for a busy schedule.
Delivery: For customers who are unable to visit the store, delivery options ensure that their favorite chocolates can be sent directly to their home or as a gift to someone else.
In-store pickup: This option allows customers to place an order online or by phone and pick it up inside the store, ensuring their items are ready and waiting.
In-store shopping: The traditional experience of browsing the beautifully arranged displays, discovering new treats, and receiving personalized recommendations from the staff.
Onsite services: This includes the exceptional customer service, such as free samples and gift wrapping, which are highlighted in customer testimonials.
Takeout: A quick and simple way to grab your favorite treats to go, ideal for a dessert on the run.
This Fannie May location is distinguished by several key features and highlights that contribute to its outstanding reputation.
Exceptional customer service: As highlighted in multiple reviews, the staff's warmth, friendliness, and willingness to assist make every visit a pleasant one. Their attention to detail, from offering samples to expertly wrapping gifts, creates a memorable experience.
Wide variety of desserts: From signature chocolates like Pixies and Mint Meltaways to other delightful confections, the store provides a range of options that cater to different tastes and preferences. The assortment is perfect for satisfying a craving or creating a custom gift box.
Accessibility: The wheelchair accessible entrance and parking lot make the store inclusive and welcoming to all customers, ensuring a stress-free visit.
Quick visit: The store is designed for efficient and smooth transactions, making it a great option for those who need to get in and out without a long wait.
Flexible payment options: The store accepts major credit cards, debit cards, and NFC mobile payments, providing convenience at checkout.
To enjoy a visit to this classic Illinois chocolate shop, you can find them at:
2579 W Golf Rd, Hoffman Estates, IL 60169, USA
You can also contact them by phone at:
(847) 519-0304 or +1 847-519-0304
What truly makes Fannie May in Hoffman Estates worth choosing is the combination of its delicious, time-honored products and its outstanding customer service. While many people are familiar with the Fannie May brand, the personal touch at this specific location elevates the experience. The reviews consistently praise the staff for their friendly demeanor and helpfulness, creating a welcoming and positive atmosphere that makes customers "feel so appreciated." The ability to receive helpful suggestions and have a gift beautifully wrapped adds significant value, making it a perfect spot for gift-buying for any occasion.
The quality of the chocolate itself is a key factor. From the rich taste of the assorted chocolates to the signature flavors that have been beloved for decades, the products live up to their reputation. The store’s mission to make "every moment special" is a core part of its identity, and it shows in the care and attention given to both the products and the customers. For anyone in the Illinois region looking for a reliable, high-quality, and enjoyable chocolate shopping experience, Fannie May in Hoffman Estates is a destination that delivers on its promise of deliciousness and delightful service.
Fannie May Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Amenities
- Restroom
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Fannie May Photos


Fannie May Location
Fannie May
2579 W Golf Rd, Hoffman Estates, IL 60169, USA
Fannie May Reviews
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★ 5★ 4★ 3★ 2★ 1I had such a wonderful experience at Fannie Mae today! Bonnie, who was working at the time, was incredibly friendly and welcoming. She offered helpful suggestions and made the process of picking out a gift so enjoyable. Once I made my selection, she went above and beyond by wrapping it so beautifully—it truly looked special and thoughtful. Her warm personality and attention to detail made me feel so appreciated as a customer. I left the store with a big smile and a beautifully packaged gift. highly recommend this shop—not only for the delicious chocolates but for the outstanding customer service. Thank you, Bonnie!
July 01 · Nikki 007The experience was very good. As soon as I walked in the door the lady was very welcoming and willing to help me find what I was looking for. She even kept a good conversation going with me and even gave me more than just one sample to take home. She also asked if I wanted the chocolate rapped and no extra charge. Strongly recommend going there.
March 27 · Matthew RussellBonnie took such amazing care of us while we visited the store. Very kind and compassionate and absolutely loves her job . We were visiting from out of town and can’t wait to come back again. Thank you so much and may the lord bless you- Jade and Devin.
October 27 · Jade ShefferEven though my name is Bonnie, this Bonnie at FM is a 5-Star person! She is so friendly, helpful and remembers you. It's like she is part of the family! I come in to bring FM to my mom in Las Vegas because we all grew up on it and it's the best chocolate. Bonnie remembers me all the time and what I get for my mom every time and also asks how she is doing at the age of 88 years young. I also come in for my own "little indulgence" because it's great chocolate. Bonnie is the best at REAL customer service and sales! Thank you, Bonnie, for doing what you do! I wish FM would open a store in Las Vegas, it would be a huge success!
July 25 · Bonnie LevinI've been a huge fan of Fannie May for as long as I can remember (so thrilled they came back after closing their doors for some time!). We live in Arizona now, but I always make it a point to come to this location whenever we're in town. I love indulging in some of my favorite chocolates and picking up any gifts, but what (or rather who) makes this store extra special is Bonnie. She is the absolute best! A true gem, who makes my day every time I stop in. Thank you Bonnie!
July 05 · Jennifer Fuller
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