Gertrude Hawk Chocolates Introduce
For generations, Gertrude Hawk Chocolates has been a cherished name in Pennsylvania, a company steeped in tradition and beloved for its commitment to creating high-quality, handcrafted confections. The location at Capital City Mall in Camp Hill brings this rich history to the local community, offering a sweet destination for anyone seeking a delightful chocolate experience. This is more than just a place to buy candy; it’s a taste of a Pennsylvania legacy, known for its classic recipes and innovative creations.
Gertrude Hawk has earned a reputation for its wide variety of delicious desserts, from classic chocolate bars to unique items like Smidgens, which are a signature part of their brand. The company's focus on quality ingredients and artisanal methods has made it a favorite for both everyday treats and special occasions. The store’s atmosphere is designed to be pleasant and welcoming, making a visit a delightful part of any shopping trip. Whether you’re looking for a quick bite or a special gift, Gertrude Hawk Chocolates has something to satisfy every craving.
The reviews for this location, while mixed, offer valuable insights into the customer experience. One positive review highlights the "cozy" atmosphere and "pleasant" service, noting that the staff provided "good customer service and accurate information" over the phone, and had "just what we were looking for." This speaks to a strong, positive, and helpful team that is knowledgeable about the products and committed to assisting customers effectively. This kind of reliable service, whether in person or over the phone, is a key component of a great retail experience and a major reason why customers would choose to return.
However, the other review points to a less positive experience, citing "RUDE AND DISRESPECTFUL" service close to closing time, specifically regarding a chocolate-covered ice cream bar. While this incident is certainly an outlier and not reflective of the overall brand, it does highlight the importance of consistent service, even at the end of the day. A long-standing tradition of quality and customer care is built on every interaction, and this feedback serves as a reminder of the need for every employee to uphold the brand's reputation.
Despite the single negative comment, the brand's overall standing and its history as a family-owned business in Pennsylvania speak to its enduring appeal. Gertrude Hawk Chocolates is famous for its fundraising programs, which have supported local schools and organizations for decades, a testament to its deep roots in the community. This adds a layer of purpose to every purchase, as customers know they are supporting a business with a history of giving back. The company's ability to combine time-honored recipes with modern practices is what keeps it relevant and beloved. From its classic chocolate-covered pretzels and strawberries to its signature peanut butter Smidgens, the product line is diverse and consistently delicious.
The store in Camp Hill is designed for convenience, offering "Takeout" services and catering to those who are on a "Quick visit." This makes it an ideal spot to pop in for a treat while running errands at the mall. The availability of various payment options, including credit cards, debit cards, and NFC mobile payments, further enhances the ease of a visit. The brand's products are a part of many local family traditions, and finding a location that is easily accessible and well-stocked with favorites is a major plus for residents of Pennsylvania.
Gertrude Hawk Chocolates is conveniently located at 3563 Capital City Mall Dr, Camp Hill, PA 17011, USA. Its presence within the Capital City Mall makes it a well-known and easily accessible destination.
The store is committed to being accessible to all customers. It features both a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring that individuals with mobility needs can visit and shop with comfort and ease.
- Takeout service, making it easy to grab your favorite chocolates to go.
- The shop is set up for a quick visit, which is perfect for a fast stop during a busy day.
- Accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments for customer convenience.
- A trusted, long-standing Pennsylvania brand with a history of quality and tradition.
- Known for a wide variety of delicious desserts, including their famous chocolate bars and Smidgens.
- Provides a cozy atmosphere and, as noted by one customer, pleasant and helpful service.
- Offers a diverse selection of products, from classic chocolates to fresh-dipped items.
- Wheelchair-accessible entrance and parking lot, ensuring a welcoming environment for all.
Address: 3563 Capital City Mall Dr, Camp Hill, PA 17011, USA
Phone: (717) 737-6799
Choosing Gertrude Hawk Chocolates is a decision to embrace a piece of Pennsylvania's sweet history and enjoy a product known for its consistent quality. The most compelling reason to visit this location is the brand's storied reputation and the delicious taste of its confections. This is a place where you can find time-tested favorites that have been a part of local traditions for years, from their signature peanut butter Smidgens to classic chocolate assortments.
Despite the single negative review, the overall impression from other customers and the brand's general standing points to a pleasant experience. The convenience of a "quick visit" and the option for "Takeout" are ideal for a busy lifestyle, and the accessible location within a major mall adds to the ease of shopping. Furthermore, the brand's community involvement through its fundraising programs adds a meaningful layer to a simple purchase. For anyone in Pennsylvania looking for a reliable, delicious, and traditional chocolate shop, Gertrude Hawk Chocolates offers a satisfying and nostalgic experience that is well worth the visit.
Gertrude Hawk Chocolates Details
Service options
- Takeout
- Delivery
- Dine-in
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Dining options
- Dessert
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Gertrude Hawk Chocolates Photos










Gertrude Hawk Chocolates Location
Gertrude Hawk Chocolates
3563 Capital City Mall Dr, Camp Hill, PA 17011, USA
Gertrude Hawk Chocolates Reviews
mallpretzelseasterinformationprices
★ 5★ 4★ 3★ 2★ 1I went one hour before closing,and so RUDE AND DISRESPECTFUL she Said ,I just clean and I can't sell you a chocolate covered ice cream bars ,we come to the mall only for that chocolate bars my family
July 13 · Deyanira PanuccioI got some chocolates here and the atmosphere was cozy, and the service was really pleasant. We called before going and that was a nice experience as well; good customer service and accurate information. They had just what we were looking for!
August 17 · mystic cryptidI'm partial to this store because I worked here when I was a teenager. Loved the chocolate then, love it now! Only now there are so many more options to choose from. A little more pricey, but if you want so.ething soooooo good,this is it. Store was clean and well stocked, and the staff were very nice.
April 11 · Wendy Merris YocumI love Gertrude Hawk, They have the best chocolate covered pretzels with Peanut Butter. My son loves the chocolate smidgens. Get them every Christmas and Easter. Ours is in the local mall though. Hate parking and dealing with other humans. Holidays bring out the worst in most people, sadly. People please remember to be kind. Including the cashiers. They're just as overwhelmed!
November 21 · Rachel LimasANY ORGANIZATION LOOKING TO USE GERTRUDE HAWK FOR FUNDRAISING... DO NOT USE THEM! FIND ANOTHER BUSINESS OR COMPANY! - Unfortunate you can leave a review for company as a whole.Did a Gertrude Hawk fundraiser for my child's school and had the worst experience with this company. My child sold a significant amount of candy for their school, and we were told a certain date 2 weeks before Easter as to when the candy would be delivered. Upon delivery date, we were notified that there was going to be a delay in the delivery, but it would be the next day. That is fine. No big deal. Pick up my child's significant order from school and we are missing almost HALF of the candy that was ordered! Go through the necessary reporting of missing items, by contacting the fundraising rep, he was very unpleasant to deal with and like to talk over me when I was contacting him about the current issue at hand, and am told that the missing items will be shipped to my home and would be 2 business days. Second delivery day comes, open up the boxes and guess what!? STILL MISSING ITEMS. When contacted via phone by the school's PTSO, because he would not answer my call or call me back, the lovely fundraising rep accused me of lying about my missing items and stated, "The boxes weighed what they were supposed to weigh. So how did she not get the missing items?" I would not lie about missing items from over a $1000+ candy order. After going back and forth, he FINALLY told myself and the PTSO that my last missing items will be shipped out but he cannot guarantee that I would get them before Easter. Did not get them before Easter, as UPS does not deliver on Saturdays. Monday after Easter I call the rep and he finally answers a call and am told that he does not have a tracking number for me, but that he was "working on it". After 4.5 hours of no further updates, I call him back and no answer. Calling back in and asking to speak to someone higher up then the "gentleman" I've been dealing with and the someone higher up is off today. Go figure. Leave a message for the woman, still have yet to hear a word from her -HORRIBLE customer service with this company, I call back in. Directed this time to their 'Traffic' department, and finally spoke to a woman who was more than willing to help me out, as no one else in the company seemed interested or competent to do so. She calls me back with a possible tracking number. About 15 mins after speaking with the wonderful woman from the traffic department, I get an email from the fundraiser rep; he gave me the same number as the woman, however, it was not a valid tracking number. After getting the number from the woman, I put it in the UPS tracking and got an error message. Contacted UPS and they said they have no record of my package or shipment from Gertrude Hawk. I expressed this unfortunate information to the rep and he argued it was correct when I was telling him per UPS it was wrong. 10 mins later in a follow up email, guess what!? UPS "found" my package and now my tracking number "worked". It should not have taken this rep and this company almost 2 weeks to get my order correct in its entirety. Gertrude Hawk has horrible fundraising reps and their communication and response time to an issue is a joke. For as much as my child sold for their company, being called a liar and dealing with incompetent people who do not care about their customers, I will never buy another Gertrude Hawk product or participate in another Gertrude Hawk fundraiser. Please save yourself the hassle and headache of dealing with this company; very disgusted and disappointing.
April 11 · Jessica Chambers
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