Refund and Return Policy

Returns
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gaiascandy@hotmail.com.
Sale items
Sale items can be refunded, for the price paid minus shipping costs.
Exchanges
If you need to exchange a defective or broken item for the same item, send us an email at gaiascandy@hotmail.com and send your item to:
Deanna Leifeld
Rügener Straße 6
13355 Berlin
Germany
Shipping
To return your product, please mail your item to:
Deanna Leifeld
Rügener Straße 6
13355 Berlin
Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Import and Customs Fees
Please note, as the buyer, you are responsible for any import fees or customs charges that may be imposed upon you by the state or country in which you live. These charges may occur seperately from the purchase price of your order, and must be paid by the buyer. It is the buyer's responsibility to know and abide by the import laws of his or her respective place of residence.